Public offer

This is a translation for convenience. Russian law governs the relationship between the seller and the buyer, and the Russian-language version of this document is the legally binding one.

Public offer to conclude a service agreement

1. General provisions

This Public Offer sets out the terms of the Service Agreement (the "Agreement"). This Offer is a proposal, addressed to an indefinite range of persons, that is sufficiently definite and expresses the Provider's intention to consider itself bound by the Agreement with whoever accepts the proposal.

The text below is the Provider's official public proposal to conclude a Service Agreement in accordance with clause 2 of article 437 of the Civil Code of the Russian Federation.

The Agreement is considered concluded and takes effect from the moment the Customer performs the actions set out in this Offer, meaning unconditional and full acceptance of all its terms, without exceptions or reservations, on an accession basis.

2. Terms and definitions

Provider — the party whose details are given in section 15 of this Offer.

Customer — the party who accepts this Offer.

Agreement — the text of this Offer, accepted by the Customer through the implicit actions set out in this Offer.

Implicit actions — conduct expressing agreement to conclude the Agreement: full or partial performance of the proposed terms.

Provider's Site — the set of programs and information accessible over the internet at https://norfly.ru

App — the norfly mobile application.

Service — Norfly Pro: access to the App's extended features for the paid period.

Parties — the Provider and the Customer.

3. Subject of the Agreement

The Provider undertakes to render the Service to the Customer, and the Customer undertakes to pay for it in the amount, manner and time set out in this Agreement.

The name, scope, term and other conditions of the Service are set out on the Provider's Site at https://norfly.ru and in this Offer.

The Provider renders the Service either directly or with the involvement of third parties, and is liable to the Customer for the actions of such third parties as for its own.

The Agreement is concluded by accepting this Offer through implicit actions, expressed by:

• registering an account in the App;
• the Customer placing and submitting a request for the Service — choosing a plan on the payment page;
• actions related to paying for the Service;
• actions related to the Provider rendering the Service.

This list is not exhaustive: other actions that clearly express an intent to accept the proposal are also treated as acceptance.

4. Scope of the Service

Norfly Pro is access to the App's extended features: Norfly AI features, appearance options, the document scanner, and other features listed on the payment page. The Service is provided remotely; the software runs on the Customer's own device.

To receive the Service the Customer needs a compatible device and an internet connection, which the Customer arranges independently.

5. Rights and obligations of the Parties

5.1. Provider

• undertakes to render the Service to the extent and within the time set out in the Agreement and on the Site;
• undertakes to give the Customer access to the parts of the Site and App needed to receive the Service;
• is responsible for storing and processing the Customer's personal data, keeps it confidential and uses it only to render the Service;
• may unilaterally change the scope of features, the timing of the Service and the terms of this Offer by publishing changes on the Site. New terms apply only to Agreements concluded afterwards and do not affect an already paid period.

5.2. Customer

• must provide accurate information about themselves when ordering and paying for the Service;
• undertakes not to reproduce, copy, resell or otherwise use materials made available through the Service, other than for personal use without giving access to third parties;
• undertakes to accept the Service once rendered;
• may request a refund on the grounds set out in the law of the Russian Federation and in section 8 of this Offer;
• guarantees that all terms of the Agreement are understood and accepted in full, without reservations.

6. Price and payment

• Norfly Pro — 1 месяц — 99 ₽
• Norfly Pro — 3 месяца — 290 ₽
• Norfly Pro — 6 месяцев — 525 ₽
• Norfly Pro — 12 месяцев — 990 ₽
• Norfly Health — 1 месяц — 199 ₽
• Norfly Health — 6 месяцев — 999 ₽
• Norfly Health — 12 месяцев — 1790 ₽

The price is shown in Russian rubles and is not subject to VAT, as the Provider applies the self-employed tax regime. The current price is always shown on the payment page at https://norfly.ru/#pricing and takes priority.

All payments under the Agreement are made by non-cash transfer. Payment is accepted by bank card, the Fast Payment System, and other methods available on the payment provider's side. Bank card data is processed by the payment provider; the Provider never receives or stores it.

With the first payment, the Customer authorizes the payment provider to save the payment method and agrees to automatic renewal. On the last day of the paid period, the current price of the selected plan is charged and access is extended for the same period. The Customer may disable future charges on the subscription management page at any time; cancellation does not shorten an already paid period. The Provider never receives or stores card details.

7. When the Service is deemed rendered

The Service is deemed rendered once access opens. Access opens as soon as the payment provider confirms payment, usually within a minute, and lasts until the end of the paid period. If access has not opened within an hour, the Customer should write to dmitrii@33mv.ru.

By paying for the Service, the Customer agrees to its immediate performance, before the standard withdrawal period ends, and acknowledges that on a refund the value of the part of the Service already rendered is withheld.

8. Refunds

The procedure, grounds and amount of refunds are described on the Refund policy page, which is an integral part of this Offer.

9. Account and access

Access is tied to the Customer's account in the App and is granted to one person. Transferring access to third parties, reselling it, sharing one account between several people, circumventing limits, and automated use of Norfly AI features are not allowed.

The Provider may terminate access without refunding the amount paid if the Customer:

• violated the terms of this section;
• received the payment back through the bank or payment provider outside the refund procedure, including by disputing the charge;
• uses the Service for actions that break the law, or that create a load clearly beyond personal study use;
• provided false information when paying.

In all other cases access lasts until the end of the paid period. Termination on the grounds above does not remove the Customer's right to contact the Provider: disputed cases are reviewed by correspondence at dmitrii@33mv.ru.

10. Confidentiality and security

In performing this Agreement, the Parties keep personal data confidential and secure in accordance with Federal Law No. 152-FZ of 27 July 2006 "On Personal Data" and Federal Law No. 149-FZ of 27 July 2006 "On Information, Information Technologies and Information Protection".

The data processed, its purposes and retention periods are described on the Personal data processing page.

The Parties undertake to keep confidential any information obtained while performing the Agreement and to take all reasonable measures to protect it from disclosure.

11. Force majeure

The Parties are released from liability for non-performance or improper performance of obligations if it became impossible due to force majeure: prohibitive acts of authorities, epidemics, blockades, embargoes, earthquakes, floods, fires and other natural disasters.

When such circumstances arise, a Party must notify the other Party within 30 (thirty) business days. A document issued by an authorised government body is sufficient proof of the existence and duration of force majeure. If it lasts more than 60 (sixty) business days, either Party may unilaterally withdraw from the Agreement.

12. Liability of the Parties

In the event of non-performance or improper performance of obligations, the Parties are liable in accordance with the terms of this Offer and the law of the Russian Federation.

The Provider is not liable for non-performance caused by the Customer's fault, nor for connectivity issues, the Customer's device, or decisions the Customer makes based on Norfly AI suggestions.

The Provider's liability is in any case limited to the amount paid for the current paid period.

13. Term of the Offer

The Offer takes effect once published on the Provider's Site and remains in effect until withdrawn by the Provider.

The Provider may amend the terms of the Offer and/or withdraw it at any time, at its own discretion. Changes or withdrawal are communicated to the Customer by publishing on the Site or by a notice to the email address the Customer gave when paying.

The Agreement takes effect once the Customer accepts the Offer and remains in effect until the Parties have fully performed their obligations.

14. Additional terms

The conclusion and performance of the Agreement are governed by the law of the Russian Federation. Matters not covered by this Offer are governed by the substantive law of the Russian Federation.

Pre-trial dispute resolution is mandatory: the Parties must attempt to resolve a dispute by correspondence before starting court proceedings. Disputes that cannot be resolved by agreement are settled in court under the law of the Russian Federation, including consumer-protection law.

The language of the Agreement and of any interaction between the Parties is Russian. Documents provided under the Agreement are drawn up in Russian or accompanied by a certified translation.

A Party's inaction in response to a breach of the Offer does not waive its right to protect its interests later and does not amount to a waiver of rights for similar breaches in the future.

Any links on the Site to other websites or third-party materials are provided for information only; the Provider does not control their content and is not liable for losses arising from their use.

15. Provider's details

Name

Иванова Марина Васильевна

Status

Самозанятая (налог на профессиональный доход)

Tax ID (INN)

381016657748

Address

г. Иркутск

Email

dmitrii@33mv.ru

Website

norfly.ru